Arista APAC is looking for a Technical Solutions Engineer based in Bangalore, India. The ideal candidate possesses the ability to troubleshooting complex and dynamic customer environments while balancing the communications needs for customer support issues. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.

Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development - both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach. 

Candidates must be experienced in networking and troubleshooting L2/L3 devices.

Skills & Requirements:

Communication skills:

  • Excellent listening, presentation, and writing skills         
  • Must have very strong customer and intrapersonal skills.         

Mandatory Technical Skills:

  • Working knowledge of Networking industry, products and protocols.  
  • Understanding of networking architectures and protocols is critical.   
  • Strong troubleshooting experience in hardware and software protocols.        
  • Strong competence in Routing and /or Switching domain.         
  • Strong operating and troubleshooting knowledge in 3 or more of the following areas:         
    • Networking Protocols - Strong understanding and knowledge of TCP/IP, IPv6, Ethernet protocols
    • Switching technologies (L1/L2 technologies: Ethernet, VLAN/Trunking, QinQ, STP, RSTP, xPVSTP, MSTP)
    • Routing Protocol Knowledge (RIP, OSPF, BGP, IS-IS, BGP) skills required.
    • Experience with Multicast protocols (IGMP, PIM), MPLS, and various WAN protocols
    • Strong Understanding of First Hop Redundancy protocols
    • Network Design and Implementation
    • Network Virtualization / Cloud Computing
    • Understanding of IPSEC VPNs.

Desired Skills:

  • A strong comfort level with Linux is highly desired.        
  • Experience with scripting languages (Python, Perl, shell etc)    
  • Experience with troubleshooting tools such as IXIA, tcpdump and wireshark (or similar packet generation and analysis tools).
  • Network design knowledge is highly desirable    
  • Technical knowledge of virtualization platforms and technologies       
  • Understanding of methods of attacks (DoS, portscan, Worms and Trojans, spoofing), Secure Management (SSL, SSH)    

Qualifications and Experience:

  • Bachelor's Degree in Computer Science/Engineering, or relevant engineering/science fields.
  • 5+ years of relevant experience    
  • Industry certifications and prior TAC experience is preferred.

Responsibilities:

  • Interface with other global Technical Solutions Engineers in expediting resolution to the customer’s issues.
  • Responds to customer product inquiries via telephone or in written internet-based email. 
  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Follow-up may include duplicating basic problems, if necessary, in the lab requiring standard setup and working with engineering staff to resolve non-routine issues.
  • Troubleshoots problems with hardware equipment and software applications and recommends corrective action.        
  • Follow-up may include duplicating basic problems, if necessary, in the lab requiring standard setup and working with engineering staff to resolve non-routine issues.
  • Documents customer communication and recurring technical issues to support product quality programs and product development.
  • Provides technical guidance to customers, partners & advanced Services.      
  • Participate in presales activities such as demos, presentations, and proof of concepts          

Send your resume to jobs@arista.com

Arista is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.