Responsibilities:
  • Oversee hardware quality performance for assigned products, monitoring field quality data and associated metrics, including RMA Rates, MTBF, and Reliability Ratio.
  • Analyze RMA, Failure Analysis, and Repair data.  Identify trends and raise quality alerts when necessary.  Drive resolution, containment, and mitigation plans for such quality alerts.
  • Conduct field hardware quality meetings, presenting field quality performance to key stakeholders, including senior management within Manufacturing, Engineering, Product Marketing, and Customer Support.
  • Oversee operational performance of Failure Analysis contract manufacturer(s), ensuring partner(s) achieve key performance indicators, including FA cycle times, fault duplication rates, and fault isolation rates.
  • Collaborate with Product Engineers, Hardware Engineers, and Test Engineers in debug of specific field RMAs.
  • Review and approve Failure Analysis results.  Ensure status of RMA and Failure Analysis cases are updated in Arista Support case management systems.
  • Drive learnings from RMA / FA back into Manufacturing, Engineering, and Support teams.
  • Publish external-facing Failure Analysis Reports to Arista Support teams.
  • Oversee the set-up of new products into Failure Analysis operations.
  • Work with cross-functional teams (Test, Engineering, Diagnostics, TAC) to improve and scale Root Cause Failure Analysis capabilities.
 
Requirements:
  • Bachelor’s degree in Electrical Engineering, Mechanical Engineering
  • Experience in high-tech manufacturing (preferably networking equipment)
  • Experience working with contract manufacturing partners
  • Experience in PCBA manufacturing, electro-mechanical assembly, and associated processes
  • Broad knowledge of test, diagnostics, failure analysis, and debug techniques
  • Foundational knowledge in quality and reliability performance metrics
  • Ability to work cross-functionally, including ability to balance the technical and business aspects of hardware manufacturing
  • Basic understanding of ERP systems and supply chain concepts
  • Self-starter who has the ability to handle multiple tasks in a fast-paced environment

Arista is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.