End of Sale

CV-CUE Software Life Cycle

The CV-CUE solution features the Arista Wi-Fi management software for cloud and on-premises deployments.

The Software Release Policy and Lifecycle defines the various phases of development and support to guide customers in transitioning to newer versions of the product based on the milestones in the lifecycle. Arista Networks will support each major software release train of CV-CUE on-premises up to 24 months from the general availability date for a particular train. The following diagram depicts the release phases and the Arista TAC support mapping across this timeline.

Active Development Phase

Major release with new features and functionality
Active maintenance releases for bug fixes as needed TAC support available

Support Only Phase

Ongoing TAC support
Software upgrade required for bug fixes

The following table depicts the CV-CUE on-premises release support matrix, including the timelines for each major software train (based on the 24 month life cycle policy) and includes the current state of support for each train. The CV-CUE software release is effectively integrated within the CVP release train and remains aligned with the CVP release process. The latest supported Access Point (AP) release for each CVP release is also mentioned in the table below. Refer Access Point software life cycle policy for supported AP releases.

^*CVP releases will always support AP platforms in accordance with their announced EOL policy.

Wi-Fi Access Point Software Life Cycle Policy

Arista Networks' Access Point (AP) Software Release Policy and Life Cycle guidelines help customers and partners facilitate Access Point  upgrades and plan multi-year infrastructure deployment. Arista will support each major AP software release for 18 months from the date of posting of the last feature release for a particular train.

To assist customers in selecting the right AP software release for their environments, Arista follows a standard naming convention for AP software releases. The naming convention identifies if a particular release is integrating new feature functionality, or has reached software maintenance mode.

Each AP software release is identified with either the letter "F" indicating that the release contains new Functionality or "M", denoting that the release is in the Maintenance phase. An M release only receives incremental fixes and no new functionality is added.

New Feature Phase

• AP software releases will be identified with the letter "F" indicating that the release contains new features/functionality.
• TAC support available 

Maintenance Phase

• AP software release will be identified with the letter "M" for maintenance phase An “M” release only receives incremental fixes and no new functionality is added
• TAC support available

The following diagram depicts the release phases using an example.

The following table depicts the Arista AP release support matrix, including the timelines for each major Arista AP software train (based on the 18 month lifecycle policy) and includes current state of TAC support for each train. As a special case, when an AP platform or a series of platforms (say, 2xx APs) end-of-life (EoL) is announced, the last supported release version (say, 21.2.F) of that platform or series of platforms enjoys maintenance support (existing feature support, vulnerability fixes) for the period of its life from the date of EoL announcement. Refer to the Wi-Fi hardware EoL policy here.

EOS Support Lifecycle in CloudVision

The EOS Support Lifecycle in CloudVision applies to both on-premises CloudVision deployments and Cloud as-a-Service. Each CloudVision on-premises release has a minimum and maximum supported EOS release, as specified in the release notes. This also applies to CloudVision as-a-Service (and available on the Settings page in CloudVision).

When an EOS train goes end of support, we do not explicitly remove support from CloudVision, however we stop testing newer CloudVision releases against that EOS train. While most CloudVision features will likely continue to work against the now unsupported EOS train, that support is best effort. Upgrading the EOS devices through CloudVision to reach a supported EOS release is supported, and is the recommended path.

To assist with customer migration of EOS on devices, CloudVision supports an EOS train for at least 12 months after the train’s end-of-support date, as reflected in the table below.

The Expected End of Support in CloudVision dates provide guidance for CloudVision as-a-Service and on-premises releases. For more information on EOS lifecycle information, please refer to: EOS life cycle policy.

Streaming Agent (TerminAttr) Support Lifecycle in CloudVision

Each CloudVision on-premises release has a minimum supported TerminAttr version, as specified in the release notes. This also applies to CloudVision as-a-Service.

We set the minimum supported TerminAttr to minimize the need for customers running EOS trains that are still actively supported from having to install a TerminAttr extension. For devices running EOS trains that are past their end of support date, but are still supported by CloudVision, a TerminAttr extension may be required. A TerminAttr extension may also be required for devices running EOS trains whose support has been extended past the normal 3 year period for specific hardware platforms.

When a TerminAttr release goes end-of-support, we do not explicitly remove support from CloudVision, however we stop testing newer CloudVision releases against that TerminAttr release. While most CloudVision features will likely continue to work against the now unsupported TerminAttr train, that support is best effort. In rare cases the CloudVision Service may not be able to continue to support a given TerminAttr release once it is out of support, and the device will lose connectivity at that point. Upgrading the TerminAttr version CloudVision to reach a supported TerminAttr release is supported, and is the recommended path.

The Expected End of Support in CloudVision dates provide guidance for CloudVision as-a-Service and on-premises releases.

CloudVision Hardware Appliance Lifecycle

The following table depicts the CloudVision Appliance Software (CVA) release support matrix, including the timelines for each major software train (based on the 24 month lifecycle policy) and includes the current state of support for each train.

CVA Release

For assistance with software upgrades, please refer to the CloudVision Appliance Quick Start Guides: DCA-250-CV  DCA-300-CV  DCA-350E-CV or contact Arista Networks Support by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

VeloCloud Support at Arista

As part of the integration of VeloCloud into Arista Networks, all product support is now provided through Arista’s support channels. This page will guide you through everything you need to get started, from creating an account to accessing documentation and opening support cases.

We’re committed to providing you with the same high-quality support you expect - now under the Arista brand.

. Register for an Arista User Account

To access Arista support services, you must have an Arista user account.

Good news: We’ve made this easier by pre-registering your user account if you already had one with the previous ticketing system.

On June 30th, we sent an email with instructions and a link to reset your password and activate your pre-registered account. Please check your inbox (and spam/junk folders) for this message to complete your account setup.

If you prefer, you can also manually reset your password by visiting the password reset page.  
Need to register manually? Click here to Register for an Account.

*Please note: Registration is restricted to users whose corporate email domain matches that of the associated customer account.

Having trouble with registration or login?
Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance.

. How to Contact Support

Support Portal

• Log in to the Arista Support Portal to:
  • Open and manage support cases
  • View case and RMA history (the last 13 months)
  • View install base records (serialized hardware)
  • License and subscription information is not available via the Support Portal

Email

• Email the VeloCloud support team at: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Phone

• VeloCloud Customer Support: 1-866-373-5989
• VeloCloud Continental US Support (CONUS/US Federal): 1-866-373-5990

.Opening a Case

Before submitting a case, we highly recommend reviewing the following Knowledge Base articles to ensure your case includes the correct information based on your product type:

VeloCloud SD-WAN
VeloCloud SASE

Important:
When opening a case for a VeloCloud product, please include the Minimum Data Set (MDS). This information enables our team to begin investigating your issue promptly and effectively. For all MSPs, the MDS is a requirement.

You may also attach any additional files, logs, or supporting documentation to aid in troubleshooting.

. Access Knowledge Base Articles

Explore product documentation, troubleshooting tips, and how-to articles via Arista Community Central.

• Visit: Arista Community Central
• Browse or search for VeloCloud content by selecting the appropriate forum topic or data category (VeloCloud, SD-WAN, etc.).
• Bookmark frequently used KBs for quick reference.
• Ask questions and share your expertise by helping others in the community.

. Support & Community Guide

We’ve created a step-by-step user guide to help you navigate Arista’s support tools and services.

View the Arista Support & Community Guide.

Check out this helpful onboarding video to understand where to start.

If you have any issues or need help during the transition, our team is here to support you every step of the way.

Thank you for choosing Arista!

Welcome VeloCloud Channel Partners

VeloCloud’s industry leading SD-WAN solution has a new home alongside Arista’s high performance leaf-and-spine network architecture - now extended across the entire enterprise, supporting wired, wireless, and wide area connectivity.

What does this mean? VeloCloud becomes a key part of Arista’s campus portfolio enabling you to offer a complete wired, wireless, and WAN solution. Backed by Arista’s global logistics and hardware expertise, this combined offering is well positioned to support large-scale, global campus deployments. As a leader in AI networking Arista’s expertise connecting the most advanced AI backends can now be extended all the way to the branch, enabling efficient and robust agentic AI workloads.

We’re sure you have many questions and we’ve compiled a journey with next steps, FAQs and resources to get you started.

Step 1 - Frequently Asked Questions

Step 2 - Register for the Arista Partner Portal or Apply to be a Partner

Pinnacle, Premier and Registered tier partners who have completed their onboarding to VeloCloud’s previous partner program will receive access to the Arista Partner Portal. Simply click on this link to begin setting up your account. Note you must use the credentials you use to transact VeloCloud to set up the account.

Partners that have not completed their onboarding process should reach out to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Step 3 - Read the Frequently Asked Questions

We’ve compiled a list of the top FAQs. Download the document here.

Step 4 - Review the Purchasing, Software, Hardware and Logistic Information

Please reach out to This email address is being protected from spambots. You need JavaScript enabled to view it. for help with ordering, and logistics.

Step 5 - Check Out Additional Resources

We’ve compiled the following resources to help make the transition as smooth as possible. If you have any questions, don’t hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

• Press Release
• Blog
• Webinar
• Resources Page

One-Click Access to VeloCloud Assets and Services on Arista Systems

Become an Arista PartnerApplication form to become an official Arista Channel Partner

Arista Partner PortalPartner Specific Information, Sales & Technical Training, Register Opportunities

Welcome VeloCloud Customers

Frequently Asked Questions:

Transition of Existing Customers

As part of the customer onboarding process to the Arista system; Arista has some required documents that need to be completed, signed, and submitted back to our credit and tax departments for your account to be successfully brought on board with Arista.

FOR NORTH AMERICA, CANADA, AND SOUTH AMERICA CUSTOMERS

The attached documentation consists of:

1. Our Customer set up form with multijurisdictional sales tax exemption form – this ensures that Arista has all the correct and complete information needed to invoice your company properly. Your correct company entity name, address, D&B, and required Accounts Payable alias email, address, and phone contact information is required.
    
2. The multijurisdictional exemption form will ensure that we have proper exemption status on your account to avoid unnecessary tax charges on the invoice. You are receiving this because VeloCloud Networks LLC is now part of Arista Networks Inc. (Arista), and, as such, we must obtain a completed resale or exemption certificate from you for any purchases you make from Arista for which you do not want Arista to collect sales tax. In order to comply with the various state and local sales tax law requirements, we are required to retain in our files. A properly executed resale or exemption certificate from all our customers who claim a sales/use tax exemption. As a Seller, if we do not have a properly completed certificate, we are obligated to collect tax for the state in which the property or service is delivered.  Arista is registered for sales tax in all states and therefore it is critical to get a complete set of multi-state resale certificates for any State for which you provide a PO.
    
3. Individual state sales tax exemptions – these states require their own forms in order for sales to be exempt from sales tax and need to be submitted if you have registration in those states for Arista to exempt a sale from tax being charged.
    
4. Remittance and banking details for payments to Arista are on invoices submitted to your company. We only accept Wire Transfer, ACH, and Checks for payments, no credit cards. Remittance details need to be sent to This email address is being protected from spambots. You need JavaScript enabled to view it..
    
5. Arista’s W9 for your company to set up Arista as a Vendor for all business being placed going forward.

Please complete, sign and return these forms to This email address is being protected from spambots. You need JavaScript enabled to view it., and all tax information to This email address is being protected from spambots. You need JavaScript enabled to view it., so it gets to the correct teams to onboard your company properly with Arista.

• .US, Canada, Latin America
  Customer setup form
• .US, Canada, Latin America
  Customer Remittance Document
• .2025 W-9 ANI Signed
• .Arista WV Resale Certificate
• .Arista WY Resale Certificate
• .Arista VA Resale Certificate
• .Arista Indiana Resale Certificate
• .Arista NY Resale Certificate
• .Arista MA Resale Certificate
• .Arista HI Resale Certificate

FOR ALL INTERNATIONAL (NON-AMERICA’S) CUSTOMERS

To assist in an efficient onboarding process, we kindly request the following information. This will help us set up your account accurately

1. Billing Company Name and Billing Address: Please provide the full legal name of your billing company and the complete billing address.
    
2. Ship to entity and address
    
3. E-mail for Billing/Invoices: Please provide the email address where you would like to receive all billing-related correspondence and invoices.
    
4. E-mail for Shipping Alerts/Order Confirmation: Please provide the email address where you would like to receive shipping notifications and alerts.
    
5. E-mail for Service Contracts: Please provide the email address where you would like to receive information regarding service contracts.
    
6. VAT/GST Registration number and PAN: If applicable, please provide your VAT/GST Registration number.
    
7. Carrier Details: If you have a preferred carrier, please provide the carrier's name, account number, and contact details. If you do not have a preferred carrier, please provide the details of your logistics person whom we can contact to arrange collection from our warehouse.

For Asia Pacific accounts this information should be provided to This email address is being protected from spambots. You need JavaScript enabled to view it.

For EMEA Orders this information should be provided to This email address is being protected from spambots. You need JavaScript enabled to view it.

Please send a copy of your latest signed financial statements to This email address is being protected from spambots. You need JavaScript enabled to view it.

Details of the relevant Arista Networks Ltd bank account to make payments to will be included on the face of the invoices issued by Arista Networks Ltd. Payment should be made by wire transfer/ACH. Notes regarding bank payment should include the name of your company and the relevant invoice numbers being paid. Cheques and credit cards are not accepted.

Details of remittances should be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it.

If you have any further questions, please contact the relevant email addresses listed above.

One-Click Access to VeloCloud Assets and Services on Arista Systems

User RegistrationCreate an account to access the Support Portal, downloads, and other resources

VeloCloud SupportEverything you need to get Support:
How to contact us and access important resources

Online Support PortalManage your support cases, view your install base, and track RMA history

VeloCloud Service Status VeloCloud SD-WAN Gateways,
Edge Cloud Orchestrator,
VeloCloud SD-Access & Edge Intelligence

VeloCloud DocumentationAdministration Guide,
Operator Guide,
Partner Guide

VeloCloudProduct Information
Specifications & Data Sheets

VeloCloud is now a part of the Arista WAN Solutions portfolio

Arista’s acquisition of VeloCloud enhances branch centers by bringing leading cloud-delivered SD-WAN solutions with integrated security to complement Arista's wired and wireless switching portfolio. This portfolio of solutions provides expanded choice and performance for Arista customers, enabling global WAN services to interconnect data centers and distributed campus offices.

Below you’ll find one-click access for up to date information on VeloCloud as well as specific information for current customers and partners.

One-Click Access to VeloCloud Assets and Services on Arista Systems

VeloCloudProduct Information
Specifications & Data Sheets

VeloCloud SupportEverything you need to get Support:
How to contact us and access important resources

Channel PartnersStart your journey with Arista here

VeloCloud Service Status VeloCloud SD-WAN Gateways,
Edge Cloud Orchestrator,
VeloCloud SD-Access & Edge Intelligence

Online Support PortalManage your support cases, view your install base, and track RMA history

VeloCloud DocumentationAdministration Guide,
Operator Guide,
Partner Guide

Software DownloadsDownload firmware, software updates, and release notes

Advisories & Notices Product Advisories,
End-of-Life Notices & Legal Notifications

Arista Community Central Access KB articles, join forum discussions, and get support in the Arista customer community

User RegistrationCreate an account to access the Support Portal, downloads, and other resources

Hardware Guides

These hardware guides are for the Pluribus Networks Freedom Series set of switches. You can find Dell EMC hardware guides here and Edgecore hardware guides here.

Transceiver Compatibility Information

These compatibility reference guides indicate which transceivers have been tested and qualified with the respective hardware platforms that run Netvisor ONE OS: Freedom Series, Edgecore and Dell EMC Open Networking Switches.

Pluribus Networks Technical Documentation​​

This page contains online documentation for Pluribus Networks products now: Arista NetVisor OS, Arista NetVisor UNUM, and Insight Analytics™ releases. To access documentation for earlier software versions or products not listed, log in to the Customer Portal.

Arista NetVisor UNUM Management Platform and Insight Analytics Technical Documentation

Arista NetVisor UNUM is an agile, multi-functional web management portal that enhances the intrinsic automation of the Unified Cloud Fabric architecture. It combines an elastic big data database and intelligent analytics engine with an intuitive and consistent user interface that allows seamless navigation across fully integrated management and analysis modules.

Arista NetVisor UNUM 6.3.3 Software

Arista NetVisor OS Technical Documentation

Arista NetVisor OS 7.0.2 Software is downloaded to your open networking switch and then enabled with license keys. The documents below will help you install and operate the NetVisor OS.

Arista NetVisor OS 7.0.2 Software

Netvisor ONE 6.1.1 Software

Netvisor ONE 5.2.1 Software