VeloCloud Support

VeloCloud Support at Arista

As part of the integration of VeloCloud into Arista Networks, all product support is now provided through Arista’s support channels. This page will guide you through everything you need to get started, from creating an account to accessing documentation and opening support cases.

We’re committed to providing you with the same high-quality support you expect - now under the Arista brand.

 

. Register for an Arista User Account

To access Arista support services, you must have an Arista user account.

Good news: We’ve made this easier by pre-registering your user account if you already had one with the previous ticketing system.

On June 30th, we sent an email with instructions and a link to reset your password and activate your pre-registered account. Please check your inbox (and spam/junk folders) for this message to complete your account setup.

If you prefer, you can also manually reset your password by visiting the password reset page.  
Need to register manually? Click here to Register for an Account.

*Please note: Registration is restricted to users whose corporate email domain matches that of the associated customer account.

Having trouble with registration or login?
Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance.

 

. How to Contact Support

Support Portal
  • Log in to the Arista Support Portal to:
    • Open and manage support cases
    • View case and RMA history (the last 13 months)
    • View install base records (serialized hardware)
    • License and subscription information is not available via the Support Portal
Email
  • Email the VeloCloud support team at: This email address is being protected from spambots. You need JavaScript enabled to view it. 
Phone
  • VeloCloud Customer Support: 1-866-373-5989
  • VeloCloud Continental US Support (CONUS/US Federal): 1-866-373-5990
 

.Opening a Case

Before submitting a case, we highly recommend reviewing the following Knowledge Base articles to ensure your case includes the correct information based on your product type:

VeloCloud SD-WAN
VeloCloud SASE

Important:
When opening a case for a VeloCloud product, please include the Minimum Data Set (MDS). This information enables our team to begin investigating your issue promptly and effectively. For all MSPs, the MDS is a requirement.

You may also attach any additional files, logs, or supporting documentation to aid in troubleshooting.

 

. Access Knowledge Base Articles

Explore product documentation, troubleshooting tips, and how-to articles via Arista Community Central.

  • Visit: Arista Community Central
  • Browse or search for VeloCloud content by selecting the appropriate forum topic or data category (VeloCloud, SD-WAN, etc.).
  • Bookmark frequently used KBs for quick reference.
  • Ask questions and share your expertise by helping others in the community.
 

. Support & Community Guide

We’ve created a step-by-step user guide to help you navigate Arista’s support tools and services.

View the Arista Support & Community Guide.

Check out this helpful onboarding video to understand where to start.

If you have any issues or need help during the transition, our team is here to support you every step of the way.

Thank you for choosing Arista!