Troubleshooting
This section discusses troubleshooting information when connecting an Gateway and a VMware Cloud Gateway.
While from a user perspective there is limited CLI and log access, there are errors you can capture and share with Support. One of the first areas to troubleshoot is to ensure that IKE Phase 1 and 2 parameters are equivalent on both ends. It’s possible that the Pre-Shared-Key might be incorrectly entered, causing IKE to fail in authentication.
Tips to Consider:
- The private IP of Gateway is needed and can only be picked up using a diagnostic bundle of the Gateway or by using SSH to access the Gateway. This activity can only be done by Arista VeloCloud SD-WAN Support.
- End-users can check events and alerts in the Orchestrator and set it up to receive emails.
- End-users can view the tunnel status under the VMC Networking/Security Policy VPN section.
- End-users can also click the info icon next to the tunnel status to view some additional messages.
- vRealize Log Insight Cloud is another tool that provides log information of VMC.
- If not resolved by the end-user, engage Arista Global Support Services (GSS) and mention the use of both VMC and Arista.