End of Sale

VeloCloud Support at Arista

As part of the integration of VeloCloud into Arista Networks, all product support is now provided through Arista’s support channels. This page will guide you through everything you need to get started, from creating an account to accessing documentation and opening support cases.

We’re committed to providing you with the same high-quality support you expect - now under the Arista brand.

. Register for an Arista User Account

To access Arista support services, you must have an Arista user account.

Good news: We’ve made this easier by pre-registering your user account if you already had one with the previous ticketing system.

On June 30th, we sent an email with instructions and a link to reset your password and activate your pre-registered account. Please check your inbox (and spam/junk folders) for this message to complete your account setup.

If you prefer, you can also manually reset your password by visiting the password reset page.  
Need to register manually? Click here to Register for an Account.

*Please note: Registration is restricted to users whose corporate email domain matches that of the associated customer account.

Having trouble with registration or login?
Please contact us at 이 이메일 주소가 스팸봇으로부터 보호됩니다. 확인하려면 자바스크립트 활성화가 필요합니다. for assistance.

. How to Contact Support

Support Portal

• Log in to the Arista Support Portal to:
  • Open and manage support cases
  • View case and RMA history (the last 13 months)
  • View install base records (serialized hardware)
  • License and subscription information is not available via the Support Portal

Email

• Email the VeloCloud support team at: 이 이메일 주소가 스팸봇으로부터 보호됩니다. 확인하려면 자바스크립트 활성화가 필요합니다. 

Phone

• VeloCloud Customer Support: 1-866-373-5989
• VeloCloud Continental US Support (CONUS/US Federal): 1-866-373-5990

.Opening a Case

Before submitting a case, we highly recommend reviewing the following Knowledge Base articles to ensure your case includes the correct information based on your product type:

VeloCloud SD-WAN – Support
VeloCloud SASE, Secured by Symantec - Support
VeloCloud SD-Access - Support

Important:
When opening a case for a VeloCloud product, please include the Minimum Data Set (MDS). This information enables our team to begin investigating your issue promptly and effectively. For all MSPs, the MDS is a requirement.

You may also attach any additional files, logs, or supporting documentation to aid in troubleshooting.

. Access Knowledge Base Articles

Explore product documentation, troubleshooting tips, and how-to articles via Arista Community Central.

• Visit: Arista Community Central
• Browse or search for VeloCloud content by selecting the appropriate forum topic or data category (VeloCloud, SD-WAN, etc.).
• Bookmark frequently used KBs for quick reference.
• Ask questions and share your expertise by helping others in the community.

. Support & Community Guide

We’ve created a step-by-step user guide to help you navigate Arista’s support tools and services.

View the Arista Support & Community Guide.

Check out this helpful onboarding video to understand where to start.

If you have any issues or need help during the transition, our team is here to support you every step of the way.

Thank you for choosing Arista!

Welcome VeloCloud Channel Partners

VeloCloud’s industry leading SD-WAN solution has a new home alongside Arista’s high performance leaf-and-spine network architecture - now extended across the entire enterprise, supporting wired, wireless, and wide area connectivity.

What does this mean? VeloCloud becomes a key part of Arista’s campus portfolio enabling you to offer a complete wired, wireless, and WAN solution. Backed by Arista’s global logistics and hardware expertise, this combined offering is well positioned to support large-scale, global campus deployments. As a leader in AI networking Arista’s expertise connecting the most advanced AI backends can now be extended all the way to the branch, enabling efficient and robust agentic AI workloads.

We’re sure you have many questions and we’ve compiled a journey with next steps, FAQs and resources to get you started.

Step 1 - Frequently Asked Questions

Step 2 - Register for the Arista Partner Portal or Apply to be a Partner

Pinnacle and Premier tier partners who have completed their onboarding to VeloCloud’s previous partner program will receive access to the Arista Partner Portal. Simply click on this link to begin setting up your account. Note you must use the credentials you use to transact VeloCloud to set up the account.

All Registered tier partners, and partners that have not completed their onboarding process, will need to complete a new agreement (Arista VAR agreement) in order to access the partner portal and to transact VeloCloud through Arista Networks.

Step 3 - Read the Frequently Asked Questions

We’ve compiled a list of the top FAQs. Download the document here.

Step 4 - Review the Purchasing, Software, Hardware and Logistic Information

Please reach out to 이 이메일 주소가 스팸봇으로부터 보호됩니다. 확인하려면 자바스크립트 활성화가 필요합니다. for help with ordering, and logistics.

Step 5 - Check Out Additional Resources

We’ve compiled the following resources to help make the transition as smooth as possible. If you have any questions, don’t hesitate to contact us at 이 이메일 주소가 스팸봇으로부터 보호됩니다. 확인하려면 자바스크립트 활성화가 필요합니다..

• Press Release
• Blog
• Webinar
• Resources Page

One-Click Access to VeloCloud Assets and Services on Arista Systems

Become an Arista PartnerApplication form to become an official Arista Channel Partner

Arista Partner PortalPartner Specific Information, Sales & Technical Training, Register Opportunities

Welcome VeloCloud Customers

Frequently Asked Questions:

Transition of Existing Customers

As part of the customer onboarding process to the Arista system; Arista has some required documents that need to be completed, signed, and submitted back to our credit and tax departments for your account to be successfully brought on board with Arista.

FOR NORTH AMERICA, CANADA, AND SOUTH AMERICA CUSTOMERS

The attached documentation consists of:

1. Our Customer set up form with multijurisdictional sales tax exemption form – this ensures that Arista has all the correct and complete information needed to invoice your company properly. Your correct company entity name, address, D&B, and required Accounts Payable alias email, address, and phone contact information is required.
    
2. The multijurisdictional exemption form will ensure that we have proper exemption status on your account to avoid unnecessary tax charges on the invoice. You are receiving this because VeloCloud Networks LLC is now part of Arista Networks Inc. (Arista), and, as such, we must obtain a completed resale or exemption certificate from you for any purchases you make from Arista for which you do not want Arista to collect sales tax. In order to comply with the various state and local sales tax law requirements, we are required to retain in our files. A properly executed resale or exemption certificate from all our customers who claim a sales/use tax exemption. As a Seller, if we do not have a properly completed certificate, we are obligated to collect tax for the state in which the property or service is delivered.  Arista is registered for sales tax in all states and therefore it is critical to get a complete set of multi-state resale certificates for any State for which you provide a PO.
    
3. Individual state sales tax exemptions – these states require their own forms in order for sales to be exempt from sales tax and need to be submitted if you have registration in those states for Arista to exempt a sale from tax being charged.
    
4. Remittance and banking details for payments to Arista are on invoices submitted to your company. We only accept Wire Transfer, ACH, and Checks for payments, no credit cards. Remittance details need to be sent to 이 이메일 주소가 스팸봇으로부터 보호됩니다. 확인하려면 자바스크립트 활성화가 필요합니다..
    
5. Arista’s W9 for your company to set up Arista as a Vendor for all business being placed going forward.

Please complete, sign and return these forms to 이 이메일 주소가 스팸봇으로부터 보호됩니다. 확인하려면 자바스크립트 활성화가 필요합니다., and all tax information to 이 이메일 주소가 스팸봇으로부터 보호됩니다. 확인하려면 자바스크립트 활성화가 필요합니다., so it gets to the correct teams to onboard your company properly with Arista.

• .US, Canada, Latin America
  Customer setup form
• .US, Canada, Latin America
  Customer Remittance Document
• .2025 W-9 ANI Signed
• .Arista WV Resale Certificate
• .Arista WY Resale Certificate
• .Arista VA Resale Certificate
• .Arista Indiana Resale Certificate
• .Arista NY Resale Certificate
• .Arista MA Resale Certificate
• .Arista HI Resale Certificate

FOR ALL INTERNATIONAL (NON-AMERICA’S) CUSTOMERS

To assist in an efficient onboarding process, we kindly request the following information. This will help us set up your account accurately

1. Billing Company Name and Billing Address: Please provide the full legal name of your billing company and the complete billing address.
    
2. Ship to entity and address
    
3. E-mail for Billing/Invoices: Please provide the email address where you would like to receive all billing-related correspondence and invoices.
    
4. E-mail for Shipping Alerts/Order Confirmation: Please provide the email address where you would like to receive shipping notifications and alerts.
    
5. E-mail for Service Contracts: Please provide the email address where you would like to receive information regarding service contracts.
    
6. VAT/GST Registration number and PAN: If applicable, please provide your VAT/GST Registration number.
    
7. Carrier Details: If you have a preferred carrier, please provide the carrier's name, account number, and contact details. If you do not have a preferred carrier, please provide the details of your logistics person whom we can contact to arrange collection from our warehouse.

For Asia Pacific accounts this information should be provided to 이 이메일 주소가 스팸봇으로부터 보호됩니다. 확인하려면 자바스크립트 활성화가 필요합니다.

For EMEA Orders this information should be provided to 이 이메일 주소가 스팸봇으로부터 보호됩니다. 확인하려면 자바스크립트 활성화가 필요합니다.

Please send a copy of your latest signed financial statements to 이 이메일 주소가 스팸봇으로부터 보호됩니다. 확인하려면 자바스크립트 활성화가 필요합니다.

Details of the relevant Arista Networks Ltd bank account to make payments to will be included on the face of the invoices issued by Arista Networks Ltd. Payment should be made by wire transfer/ACH. Notes regarding bank payment should include the name of your company and the relevant invoice numbers being paid. Cheques and credit cards are not accepted.

Details of remittances should be emailed to 이 이메일 주소가 스팸봇으로부터 보호됩니다. 확인하려면 자바스크립트 활성화가 필요합니다.

If you have any further questions, please contact the relevant email addresses listed above.

One-Click Access to VeloCloud Assets and Services on Arista Systems

User RegistrationCreate an account to access the Support Portal, downloads, and other resources

VeloCloud SupportEverything you need to get Support:
How to contact us and access important resources

Online Support PortalManage your support cases, view your install base, and track RMA history

VeloCloud Service Status VeloCloud SD-WAN Gateways,
Edge Cloud Orchestrator,
VeloCloud SD-Access & Edge Intelligence

VeloCloud DocumentationAdministration Guide,
Operator Guide,
Partner Guide

VeloCloudProduct Information
Specifications & Data Sheets

VeloCloud is now a part of the Arista WAN Solutions portfolio

Arista’s acquisition of VeloCloud enhances branch centers by bringing leading cloud-delivered SD-WAN solutions with integrated security to complement Arista's wired and wireless switching portfolio. This portfolio of solutions provides expanded choice and performance for Arista customers, enabling global WAN services to interconnect data centers and distributed campus offices.

Below you’ll find one-click access for up to date information on VeloCloud as well as specific information for current customers and partners.

One-Click Access to VeloCloud Assets and Services on Arista Systems

VeloCloudProduct Information
Specifications & Data Sheets

VeloCloud SupportEverything you need to get Support:
How to contact us and access important resources

Channel PartnersStart your journey with Arista here

VeloCloud Service Status VeloCloud SD-WAN Gateways,
Edge Cloud Orchestrator,
VeloCloud SD-Access & Edge Intelligence

Online Support PortalManage your support cases, view your install base, and track RMA history

VeloCloud DocumentationAdministration Guide,
Operator Guide,
Partner Guide

Software DownloadsDownload firmware, software updates, and release notes

Advisories & Notices Product Advisories,
End-of-Life Notices & Legal Notifications

Arista Community Central Access KB articles, join forum discussions, and get support in the Arista customer community

User RegistrationCreate an account to access the Support Portal, downloads, and other resources

Hardware Guides

These hardware guides are for the Pluribus Networks Freedom Series set of switches. You can find Dell EMC hardware guides here and Edgecore hardware guides here.

Transceiver Compatibility Information

These compatibility reference guides indicate which transceivers have been tested and qualified with the respective hardware platforms that run Netvisor ONE OS: Freedom Series, Edgecore and Dell EMC Open Networking Switches.

Pluribus Networks Technical Documentation​​

This page contains online documentation for Pluribus Networks products now: Arista NetVisor OS, Arista NetVisor UNUM, and Insight Analytics™ releases. To access documentation for earlier software versions or products not listed, log in to the Customer Portal.

Arista NetVisor UNUM Management Platform and Insight Analytics Technical Documentation

Arista NetVisor UNUM is an agile, multi-functional web management portal that enhances the intrinsic automation of the Unified Cloud Fabric architecture. It combines an elastic big data database and intelligent analytics engine with an intuitive and consistent user interface that allows seamless navigation across fully integrated management and analysis modules.

Arista NetVisor UNUM 6.3.3 Software

Arista NetVisor OS Technical Documentation

Arista NetVisor OS 7.0.2 Software is downloaded to your open networking switch and then enabled with license keys. The documents below will help you install and operate the NetVisor OS.

Arista NetVisor OS 7.0.2 Software

Netvisor ONE 6.1.1 Software

Netvisor ONE 5.2.1 Software

The following material provides practical advice to assist in the safe and smooth installation of Arista 7800 Series devices. It should be followed in parallel with the 7800 Quick Start Guide and Safety and Compliance Guide.

It is strongly recommended that all material is reviewed and that all instructions are closely followed to avoid unnecessary damage which will impact installation schedules and system availability.

Offline Installation Training Materials

Using the PDF viewer toolbar, click the "Save / Download" icon to download PDF training materials. For videos, right-click inside the player and choose "Save Video As / Download Video As" from the menu or you can download the full . 7800 Installation training materials.

Portions of Arista Networks software are covered by open-source licenses including the GNU General Public License . Please find below the list of source files:

• Wi-Fi WM 18.0.0
• .Wi-Fi AP 18.0.0 176 Source
• .Wi-Fi AP 18.0.0 176 Licenses
• .Wi-Fi WM 18.0.0 176 Source

• Wi-Fi WM 17.1.0
• .Wi-Fi AP 17.1.0 57 Source
• .Wi-Fi AP 17.1.0 57 Licenses
• .Wi-Fi WM 17.1.0 57 Source

• Wi-Fi WM 17.0.0
• .Wi-Fi AP 17.0.0 236 Source
• .Wi-Fi AP 17.0.0 236 Licenses
• .Wi-Fi WM 17.0.0 236 Source

• Wi-Fi WM 16.1.0
• .Wi-Fi AP 16.1.0 51 Source
• .Wi-Fi AP 16.1.0 51 Licenses
• .Wi-Fi WM 16.1.0 51 Source

• Wi-Fi WM 16.0.0
• .Wi-Fi AP 16.0.0 214 Source
• .Wi-Fi AP 16.0.0 214 Licenses
• .Wi-Fi WM 16.0.0 214 Source

• Wi-Fi WM 15.0.1
• .Wi-Fi AP 15.0.1 22 Source
• .Wi-Fi AP 15.0.1 22 Licenses
• .Wi-Fi WM 15.0.1 22 Source

• Wi-Fi WM 15.0.0
• .Wi-Fi AP 15.0.0 114 Source
• .Wi-Fi AP 15.0.0 114 Licenses
• .Wi-Fi WM 15.0.0 114 Source

• Wi-Fi WM 14.0.0
• .Wi-Fi WM 14.0.0 35 Source

• Wi-Fi WM 13.0.2
• .Wi-Fi AP 13.0.2 28 Source
• .Wi-Fi AP 13.0.2 28 Licenses

• Wi-Fi WM 13.0.1
• .Wi-Fi AP 13.0.1 83 Source
• .Wi-Fi AP 13.0.1 83 Licenses
• .Wi-Fi WM 13.0.1 83 Source

• Wi-Fi WM 13.0.0
• .Wi-Fi AP 13.0.0 67 Source
• .Wi-Fi AP 13.0.0 67 Licenses
• .Wi-Fi WM 13.0.0 67 Source

• Wi-Fi WM 12.0.1
• .Wi-Fi AP 12.0.1 48 Source
• .Wi-Fi AP 12.0.1 48 Licenses
• .Wi-Fi WM 12.0.1 48 Source

• Wi-Fi WM 12.0.0
• .Wi-Fi AP 12.0.0 162 Source
• .Wi-Fi AP 12.0.0 162 Licenses
• .Wi-Fi WM 12.0.0 162 Source

PURPOSE

The purpose of this Anti-Counterfeit Policy (this “Policy”) is to define actions to be taken by Arista Networks (“Arista”) for the avoidance of the introduction of counterfeit materials into the supply chain for its finished products. This Policy also addresses measures that are taken to avoid the sale of counterfeit Arista products into the marketplace.

SCOPE

This Policy covers items acquired by Arista either directly or through its contract manufacturers. It applies to the parts and components that comprise Arista’s end-products.

STATEMENT OF POLICY

Arista will not knowingly, and shall take all reasonable steps to ensure that it will not, procure, use, or supply any counterfeit item or material. Arista shall implement certain procedures as detailed below to manage the risk of counterfeit material in the supply chain. All Arista staff shall follow this Policy and associated anti-counterfeit management plans and promote awareness of the issues concerning counterfeit material in Arista’s supply chain.

ARRANGEMENTS FOR MANAGEMENT OF RISK

Arista shall mitigate the risk of acquiring counterfeit material by undertaking the following steps:

Approved Supplier List - Arista provides its contract manufacturers with a list of preferred suppliers that it has prescreened for quality and security purposes (the “Approved Supplier List”) and requires its contract manufactured to purchase all parts and components from vendors on this list.

Assessment – of likelihood and criticality of encountering counterfeit materiel in the supply chain for a particular product, part, or application; taking into account the criticality of the material in relation to performance and safety and the geo-political region from which it is sourced.

Avoidance – through application of Arista’s supplier selection process and Approved Supplier List, Arista will only acquire products and services from known, reputable and traceable sources. The business policy is to purchase directly from the original manufacturer whenever possible and to flow down the requirement to manage counterfeit material where risk is identified.

Certification – by requiring our contract manufacturers to certify on a regular basis that all purchases of parts, components and testing equipment is only from vendors on Arista’s Approved Supplier List.

Detection – by inspection of goods and materials, any new or potentially risk-bearing suppliers will have their supplied goods inspected. In addition, all goods inwards staff and technicians will be required to be vigilant for counterfeit material using their experience, training and awareness.

Elimination – any instances of counterfeit material will result in quarantine of the items and reporting of detected instances to the customer, industry, and the appropriate authorities. Counterfeit material will not be returned to the supplier. Instances of counterfeit material detection shall be communicated to the intellectual property right holder as known, the supplier, the customer if in receipt, relevant organizations, relevant authorities, including the Trading Standards Office if the occurrence is in the UK.

Testing - by requiring Arista’s contract manufacturers to test and verify suspected counterfeit material on a case-by-case basis commensurate with risk and criticality in relation to safety and performance and report all instances of counterfeit materials to Arista.

ROLES & RESPONSIBILITIES

This Policy will be maintained by Arista’s Vice President of Manufacturing or such other person as Arista’s Chief Executive Officer may designate from time to time (“VPM”). The VPM shall ensure that the Policy is available, communicated, understood, and implemented by relevant staff members. The VPM has the responsibility and authority to ensure that the necessary measures required to manage the risk of counterfeit material in the supply chain are implemented and maintained by the company.

Any Arista Employee that becomes suspicious or aware of counterfeit parts or materials in the supply chain should report any concerns to the VPM and to Arista’s vendor quality alias (이 이메일 주소가 스팸봇으로부터 보호됩니다. 확인하려면 자바스크립트 활성화가 필요합니다.). Reports are tracked through Arista’s Line Alert Process (DOC-00553-01).

Arista’s contract manufacturers must test and verify suspected counterfeit material on a case-by-case basis commensurate with risk and criticality in relation to safety and performance. All instances of counterfeit materials must be reported to Arista.

COMPETENCE, TRAINING, AWARENESS & COMMUNICATION

All staff that are involved in the procurement, design or manufacturing process shall receive Anti Counterfeit Training that include this Policy and its implications for Arista. The training shall be compulsory and records of training shall be maintained. This Policy shall be available to all staff through publication on the Arista Intranet. This Policy shall be made available to third parties on request and published on the Company website (https://www.arista.com/en/support/product-documentation/policies)

ARISTA BRAND PROTECTION

Arista takes measures to avoid the misrepresentation of its material by others. These measures include, among other things:

• Arista applies unique serial numbers on all manufactured products.
• Arista utilizes unique trusted platform module (TPM) chips to deter counterfeiting of select hardware products.
• Arista actively enforces its registered trademarks against manufacturers and suppliers of counterfeit materials.
• Arista controls production, packaging, and documentation to avoid misrepresentation of its products in the supply chain.
• Arista controls the production processes to prevent the misappropriation of material or unauthorized production overruns
• Arista’s channel agreements strictly prohibit the sale or distribution of counterfeit Arista products by our partners.

APPENDIX A: Standards Referenced In This Policy

• Defense Standard 05-135 Avoidance of Counterfeit Materiel