VeloCloud Resources

Welcome VeloCloud Customers

Frequently Asked Questions:

Transition of Existing Customers

As part of the customer onboarding process to the Arista system; Arista has some required documents that need to be completed, signed, and submitted back to our credit and tax departments for your account to be successfully brought on board with Arista.

FOR NORTH AMERICA, CANADA, AND SOUTH AMERICA CUSTOMERS

The attached documentation consists of:

1. Our Customer set up form with multijurisdictional sales tax exemption form – this ensures that Arista has all the correct and complete information needed to invoice your company properly. Your correct company entity name, address, D&B, and required Accounts Payable alias email, address, and phone contact information is required.
    
2. The multijurisdictional exemption form will ensure that we have proper exemption status on your account to avoid unnecessary tax charges on the invoice. You are receiving this because VeloCloud Networks LLC is now part of Arista Networks Inc. (Arista), and, as such, we must obtain a completed resale or exemption certificate from you for any purchases you make from Arista for which you do not want Arista to collect sales tax. In order to comply with the various state and local sales tax law requirements, we are required to retain in our files. A properly executed resale or exemption certificate from all our customers who claim a sales/use tax exemption. As a Seller, if we do not have a properly completed certificate, we are obligated to collect tax for the state in which the property or service is delivered.  Arista is registered for sales tax in all states and therefore it is critical to get a complete set of multi-state resale certificates for any State for which you provide a PO.
    
3. Individual state sales tax exemptions – these states require their own forms in order for sales to be exempt from sales tax and need to be submitted if you have registration in those states for Arista to exempt a sale from tax being charged.
    
4. Remittance and banking details for payments to Arista are on invoices submitted to your company. We only accept Wire Transfer, ACH, and Checks for payments, no credit cards. Remittance details need to be sent to This email address is being protected from spambots. You need JavaScript enabled to view it..
    
5. Arista’s W9 for your company to set up Arista as a Vendor for all business being placed going forward.

Please complete, sign and return these forms to This email address is being protected from spambots. You need JavaScript enabled to view it., and all tax information to This email address is being protected from spambots. You need JavaScript enabled to view it., so it gets to the correct teams to onboard your company properly with Arista.

• .US, Canada, Latin America
  Customer setup form
• .US, Canada, Latin America
  Customer Remittance Document
• .2025 W-9 ANI Signed
• .Arista WV Resale Certificate
• .Arista WY Resale Certificate
• .Arista VA Resale Certificate
• .Arista Indiana Resale Certificate
• .Arista NY Resale Certificate
• .Arista MA Resale Certificate
• .Arista HI Resale Certificate

FOR ALL INTERNATIONAL (NON-AMERICA’S) CUSTOMERS

To assist in an efficient onboarding process, we kindly request the following information. This will help us set up your account accurately

1. Billing Company Name and Billing Address: Please provide the full legal name of your billing company and the complete billing address.
    
2. Ship to entity and address
    
3. E-mail for Billing/Invoices: Please provide the email address where you would like to receive all billing-related correspondence and invoices.
    
4. E-mail for Shipping Alerts/Order Confirmation: Please provide the email address where you would like to receive shipping notifications and alerts.
    
5. E-mail for Service Contracts: Please provide the email address where you would like to receive information regarding service contracts.
    
6. VAT/GST Registration number and PAN: If applicable, please provide your VAT/GST Registration number.
    
7. Carrier Details: If you have a preferred carrier, please provide the carrier's name, account number, and contact details. If you do not have a preferred carrier, please provide the details of your logistics person whom we can contact to arrange collection from our warehouse.

For Asia Pacific accounts this information should be provided to This email address is being protected from spambots. You need JavaScript enabled to view it.

For EMEA Orders this information should be provided to This email address is being protected from spambots. You need JavaScript enabled to view it.

Please send a copy of your latest signed financial statements to This email address is being protected from spambots. You need JavaScript enabled to view it.

Details of the relevant Arista Networks Ltd bank account to make payments to will be included on the face of the invoices issued by Arista Networks Ltd. Payment should be made by wire transfer/ACH. Notes regarding bank payment should include the name of your company and the relevant invoice numbers being paid. Cheques and credit cards are not accepted.

Details of remittances should be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it.

If you have any further questions, please contact the relevant email addresses listed above.

One-Click Access to VeloCloud Assets and Services on Arista Systems

User RegistrationCreate an account to access the Support Portal, downloads, and other resources

VeloCloud SupportEverything you need to get Support:
How to contact us and access important resources

Online Support PortalManage your support cases, view your install base, and track RMA history

VeloCloud Service Status VeloCloud SD-WAN Gateways,
Edge Cloud Orchestrator,
VeloCloud SD-Access & Edge Intelligence

VeloCloud DocumentationAdministration Guide,
Operator Guide,
Partner Guide

VeloCloudProduct Information
Specifications & Data Sheets

Welcome VeloCloud Channel Partners

VeloCloud’s industry leading SD-WAN solution has a new home alongside Arista’s high performance leaf-and-spine network architecture - now extended across the entire enterprise, supporting wired, wireless, and wide area connectivity.

What does this mean? VeloCloud becomes a key part of Arista’s campus portfolio enabling you to offer a complete wired, wireless, and WAN solution. Backed by Arista’s global logistics and hardware expertise, this combined offering is well positioned to support large-scale, global campus deployments. As a leader in AI networking Arista’s expertise connecting the most advanced AI backends can now be extended all the way to the branch, enabling efficient and robust agentic AI workloads.

We’re sure you have many questions and we’ve compiled a journey with next steps, FAQs and resources to get you started.

Step 1 - Frequently Asked Questions

Step 2 - Register for the Arista Partner Portal or Apply to be a Partner

Pinnacle, Premier and Registered tier partners who have completed their onboarding to VeloCloud’s previous partner program will receive access to the Arista Partner Portal. Simply click on this link to begin setting up your account. Note you must use the credentials you use to transact VeloCloud to set up the account.

Partners that have not completed their onboarding process should reach out to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Step 3 - Read the Frequently Asked Questions

We’ve compiled a list of the top FAQs. Download the document here.

Step 4 - Review the Purchasing, Software, Hardware and Logistic Information

Please reach out to This email address is being protected from spambots. You need JavaScript enabled to view it. for help with ordering, and logistics.

Step 5 - Check Out Additional Resources

We’ve compiled the following resources to help make the transition as smooth as possible. If you have any questions, don’t hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

• Press Release
• Blog
• Webinar
• Resources Page

One-Click Access to VeloCloud Assets and Services on Arista Systems

Become an Arista PartnerApplication form to become an official Arista Channel Partner

Arista Partner PortalPartner Specific Information, Sales & Technical Training, Register Opportunities