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Request RMA Reactivation

Initiate a Return Merchandise Authorization (RMA) request either to return the existing Edge or to replace an Edge.

There are several scenarios that require an Edge RMA reactivation. Following are the two most common scenarios:
  • Replace an Edge due to a malfunction—A typical scenario that requires an Edge RMA reactivation occurs when a malfunctioned Edge of the same model needs replacement. For example, a customer needs to replace a 520 Edge model with another 520 Edge model.
  • Upgrade an Edge hardware model—Another common scenario that requires an Edge RMA reactivation is when you want to replace an Edge with a different model. Usually this is due to a scaling issue in which you have outgrown the capacity of the current Edge.
Note: RMA reactivation request is allowed only for activated Edges.
You can initiate the RMA reactivation request using one of the following methods:

Request RMA Reactivation Using Edge Auto-activation

To request RMA reactivation using Zero Touch Provisioning:
  1. Log in to SASE Orchestrator, and in the SD-WAN service of the Enterprise portal go to Configure > Edges .
  2. Select the Edge that you want to replace. The Edge Overview page appears.
  3. Scroll down to the RMA Reactivation area, and then select Request Reactivation to generate a new activation key. The status of the Edge changes to Reactivation Pending mode.
    Note: The reactivation key is valid for one month only. When the key expires, a warning message is displayed. To generate a new key, select Generate New Activation Key.
  4. In the RMA Serial Number field, enter the serial number of the new Edge that is to be activated.
  5. From the RMA Model drop-down list, select the hardware model of the new Edge that is to be activated.
    Note: If the Serial Number and the hardware model do not match the new Edge that is to be activated, the activation fails.
  6. Select Update. The status of the new Edge changes to Reactivation Pending and the status of the old Edge changes to RMA Requested. To view the Edge State, go to Service Settings > Edge Auto-activation .
  7. Complete the following tasks to activate the new Edge:
    1. Disconnect the old Edge from the power and network.
    2. Connect the new Edge to the power and network. Ensure that the Edge is connected to the Internet.

The new Edge is redirected to the Orchestrator where it is automatically activated. The status of the new Edge changes to Activated.

Return the old Edge to Arista so that the logical entry for the old Edge with the state RMA Requested gets removed from the Service Settings > Edge Auto-activation page.

Request RMA Reactivation Using Email

To request RMA reactivation using email:
  1. Log in to SASE Orchestrator, and then go to Configure > Edges .
  2. Select the Edge that you want to replace. The Edge Overview page appears.
  3. Scroll down to the RMA Reactivation area, and then select Request Reactivation to generate a new activation key. The status of the Edge changes to Reactivation Pending mode.
    Note: The reactivation key is valid for one month only. When the key expires, a warning message is displayed. To generate a new key, select Generate New Activation Key.
  4. Select Send Activation Email to initiate the Edge activation Email with instructions. The Email consists of the instructions along with the activation URL. The URL displays the Activation key and the IP address of the SASE Orchestrator.
  5. Complete the following tasks to activate the new Edge:
    1. Disconnect the old Edge from the power and network.
    2. Connect the new Edge to the power and network. Ensure that the Edge is connected to the Internet.
    3. Follow the activation instructions in the email. Select the activation link in the email to activate the Edge.

The Edge downloads the configuration and software from the SASE Orchestrator and becomes activated.