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Diagnostic Bundles for Edges

Diagnostic bundles allow Operator users to collect all the configuration files and log files into a consolidated Zipped file. The data available in the diagnostic bundles can be used for debugging purposes.

To generate and download Diagnostic Bundles:

  1. In the Enterprise portal, select the Diagnostics tab.
  2. Select Diagnostic Bundles to request the following bundles:
    • Request PCAP Bundle – The Packet Capture bundle is a collection of the packet data of the network. Operators, Standard Admins and Customer Support can request PCAP bundles. For additional information, see Request Packet Capture Bundle.
    • Request Diagnostic Bundle – The Diagnostic bundle is a collection of all the configuration and logs from a specific Edge. Only Operators can request Diagnostic bundles. For additional information, see Request Diagnostic Bundle.
    Note: The Request Diagnostic Bundle option is available only for an Operator user. If you are a Partner user or an Enterprise user, you can request for a PCAP Bundle.
    The generated bundles are displayed in the Diagnostic Bundles window.
    Figure 1. Diagnostic Bundles
  3. To download the details of generated bundles, select More > Download CSV . The details are downloaded in a CSV file.

Request Packet Capture Bundle

The Packet Capture bundle collects the packets data of a network. These files are used in analyzing the network characteristics. You can use the data for debugging an Edge device.

To generate a PCAP bundle:

  1. In the SD-WAN service of the Enterprise portal, select the Diagnostics tab.
  2. Select Diagnostic Bundles > Request PCAP Bundle .
  3. In the Request PCAP Bundle window that appears, configure the following:
    Figure 2. Request PCAP Bundle

     

    Table 1. PCAP Bundle- Options and Descriptions
    Option Description
    Target Choose the target Edge from the drop-down list. The packets are collected from the selected Edge.
    Interface Choose an Interface or a VLAN from the drop-down list. The packets are collected on the selected Interface.
    Duration Choose the time in seconds. The packets are collected for the selected duration.
    Reason for Generation Optionally, you can enter your reason for generating the bundle.
    PCAP Filters Optionally for an Edge, you can define PCAP filters by which you want to control the PCAP data to be generated by choosing the following options:
    • IP1- Enter an IPv4 address, or IPv6 address, or Subnet mask.
    • IP2- Enter an IPv4 address, or IPv6 address, or Subnet mask.
    • IP1:Port1- Enter a Port ID associated with IP1.
    • IP2:Port2- Enter a Port ID associated with IP2.
    • Protocol- Select a protocol from the list.
    Note:

    If you choose to use the PCAP filtering capability then you must define at least one filter.
    Advanced Filters Optionally for an Edge, you can define free form filters by which you want to control the PCAP data to be generated.
    The window displays the details of the bundle being generated, along with the status.

Packet Capture for Edges configured for High Availability

In Release 5.2.0 and later, a user can request a packet capture for the Standby Edge's HA interface, the interface that connects the Standby Edge to the Active Edge. This option appears at the bottom of the menu and reads: Standby Edge, and then lists the HA interface.
Figure 3. Request PCAP Bundle

Request Diagnostic Bundle

A Diagnostic bundle is a collection of configuration files, logs, and related events from a specific Edge.

To generate a Diagnostic bundle:

  1. In the Enterprise portal, select the Diagnostics tab.
  2. Select Diagnostic Bundles > Request Diagnostic Bundle .
  3. In the Request Diagnostic Bundle window, configure the following:
    Figure 4. Request Diagnostic Bundle

     

    Table 2. Diagnostic Bundle- Options and Descriptions
    Option Description
    Target Select the target Edge from the drop-down list. The data is collected from the selected Edge.
    Reason for Generation Optionally, you can enter your reason for generating the bundle.
    Core Limit Select a Core Limit value from the drop-down, which is used to reduce the size of the uploaded bundle when the Internet connectivity is experiencing issues.
  4. The Diagnostic Bundles window displays the details of the bundle being generated, along with the status.
  5. You can download the generated Diagnostic bundles to troubleshoot an Edge. To download a generated bundle, select the link next to Complete in the Request Status column or select the bundle and select Download Bundle. The bundle is downloaded as a ZIP file. You can send the downloaded bundle to a Arista Support representative for debugging the data.