World-class Products and World-class Support
Arista Support is committed to providing unparalleled support and expertise to ensure that our customers achieve peak network performance and reliability. Our team of highly skilled engineers provides swift response times and proactive solutions. These qualities distinguish us as the industry leader in customer support, as reflected in our impressive Net Promoter Score of +89. When you partner with Arista TAC, you are not just receiving a service - you are partnering with a team dedicated to your success.
High Quality
100% of respondents rated the quality of Arista Networks’ post-sales support better than other networking vendors.
Technical Expertise
97% of respondents are very satisfied with the technical know-how of the engineers at Arista TAC.
Highly Recommended
With an average rating of 9.6 out of 10, Arista's Support team embodies a customer-first approach.
There are multiple ways to get assistance from our support team 24x7x365: Phone, Email, or via the Support Portal.
For assistance during a network outage or for urgent issues, please contact Arista Support via telephone in the US or UK at:
Or see our full list of country specific telephone numbers:
+81 50-1790-0933
For other, non-urgent issues, please send an email to Arista Support at the applicable email address:
- Data Center Products: このメールアドレスはスパムボットから保護されています。閲覧するにはJavaScriptを有効にする必要があります。
- Cognitive Wi-Fi & Campus Products: このメールアドレスはスパムボットから保護されています。閲覧するにはJavaScriptを有効にする必要があります。
- Awake Security Products: このメールアドレスはスパムボットから保護されています。閲覧するにはJavaScriptを有効にする必要があります。
- VeloCloud Products: このメールアドレスはスパムボットから保護されています。閲覧するにはJavaScriptを有効にする必要があります。
You can also contact Arista Support via the Support Portal. You will be required to register for an Arista account in order to log in. Once logged in, you'll be able to view case history, open new cases, upload documents, and view asset information.
While opening a case with us, we recommend a brief description of the issue you are facing, relevant show techs from associated Arista devices, and a topology diagram.
Please visit our Arista Community Central to post questions on our forum, read knowledge articles, watch troubleshooting videos and access additional resources! To learn more about everything we offer, check out this Community Guide.
Customer Onboarding Videos
The Customer Onboarding series includes three videos that will walk you through the Arista user registration process and the different support resources on Arista.com.
Part 1: Support Contacts, User Registration & Key sites
Part 2: Support Portal
Part 3: Community Central
Additional Information:
Awake Security Resources
サブカテゴリ
Field Notices
Field Notices
This page aggregates the Arista hardware and software product field notices. For further information on Arista’s hardware and software support policies, please see product documentation.
Security Advisories
Security Advisories
Arista Networks is committed to maintaining the highest standards of security across our product portfolio. Leveraging extensive testing and monitoring of vulnerabilities to isolate and neutralize threats early, Arista's Product Security Incident Response Team (PSIRT) provides global coverage for public reporting of possible security vulnerabilities across the product portfolio.
The PSIRT team monitors industry-wide vulnerability reporting as well as providing a single point of contact for customers and interested third parties to investigate and identify potential threats. The PSIRT team also works to communicate these issues back to the user community in a timely manner.
Arista's approach to vulnerability management and links to best practice guidelines can be found here.
For technical assistance with workarounds and hotfix installations recommended in security advisories, please contact the Arista Support team at このメールアドレスはスパムボットから保護されています。閲覧するにはJavaScriptを有効にする必要があります。.
Report security vulnerabilities found in Arista products to the PSIRT team via このメールアドレスはスパムボットから保護されています。閲覧するにはJavaScriptを有効にする必要があります。. It is recommended to use Arista's PGP key for secure and private communication directly with the PSIRT team.
Arista PSIRT is happy to work with researchers on discovered vulnerabilities in Arista products, the assignment of CVEs, and timelines for responsible disclosure. If a researcher discovers a new vulnerability they will be acknowledged in the advisory related to the vulnerability. Arista PSIRT is interested in receiving reports on issues affecting features in both Arista code as well as Open Source Software used in Arista products. Security issues found in Open Source Software which do not affect Arista products are out of the scope of Arista and should be referred to the appropriate CNA found here.
PSIRT Advisories
The following advisories and referenced materials are provided on an "as is" basis for use at your own risk. Arista Networks reserves the right to change or update the advisories without notice at any time.
End of Sale
End of Sale
This page aggregates hardware end of sale notices. Arista offers a five year end of sales lifecycle for most products. Selected products and legacy systems have a three year lifecycle. For further information on Arista’s hardware support policies see the Three Year End of Life Policy or Five Year End of Life Policy. Detailed product policy information may be found here.
The Product Lifecycle Tool can be used to find detailed information about Arista products.
End of Software Support
End of Software Support
This page aggregates end of software support notices. Detailed information on the lifecycle of each software component may be found here.
The Product Lifecycle Tool can be used to find detailed information about Arista products.