End of Sale

Welcome VeloCloud Customers

Frequently Asked Questions:

Transition of Existing Customers

As part of the customer onboarding process to the Arista system; Arista has some required documents that need to be completed, signed, and submitted back to our credit and tax departments for your account to be successfully brought on board with Arista.

FOR NORTH AMERICA, CANADA, AND SOUTH AMERICA CUSTOMERS

The attached documentation consists of:

1. Our Customer set up form with multijurisdictional sales tax exemption form – this ensures that Arista has all the correct and complete information needed to invoice your company properly. Your correct company entity name, address, D&B, and required Accounts Payable alias email, address, and phone contact information is required.
    
2. The multijurisdictional exemption form will ensure that we have proper exemption status on your account to avoid unnecessary tax charges on the invoice. You are receiving this because VeloCloud Networks LLC is now part of Arista Networks Inc. (Arista), and, as such, we must obtain a completed resale or exemption certificate from you for any purchases you make from Arista for which you do not want Arista to collect sales tax. In order to comply with the various state and local sales tax law requirements, we are required to retain in our files. A properly executed resale or exemption certificate from all our customers who claim a sales/use tax exemption. As a Seller, if we do not have a properly completed certificate, we are obligated to collect tax for the state in which the property or service is delivered.  Arista is registered for sales tax in all states and therefore it is critical to get a complete set of multi-state resale certificates for any State for which you provide a PO.
    
3. Individual state sales tax exemptions – these states require their own forms in order for sales to be exempt from sales tax and need to be submitted if you have registration in those states for Arista to exempt a sale from tax being charged.
    
4. Remittance and banking details for payments to Arista are on invoices submitted to your company. We only accept Wire Transfer, ACH, and Checks for payments, no credit cards. Remittance details need to be sent to このメールアドレスはスパムボットから保護されています。閲覧するにはJavaScriptを有効にする必要があります。.
    
5. Arista’s W9 for your company to set up Arista as a Vendor for all business being placed going forward.

Please complete, sign and return these forms to このメールアドレスはスパムボットから保護されています。閲覧するにはJavaScriptを有効にする必要があります。, and all tax information to このメールアドレスはスパムボットから保護されています。閲覧するにはJavaScriptを有効にする必要があります。, so it gets to the correct teams to onboard your company properly with Arista.

• .US, Canada, Latin America
  Customer setup form
• .US, Canada, Latin America
  Customer Remittance Document
• .2025 W-9 ANI Signed
• .Arista WV Resale Certificate
• .Arista WY Resale Certificate
• .Arista VA Resale Certificate
• .Arista Indiana Resale Certificate
• .Arista NY Resale Certificate
• .Arista MA Resale Certificate
• .Arista HI Resale Certificate

FOR ALL INTERNATIONAL (NON-AMERICA’S) CUSTOMERS

To assist in an efficient onboarding process, we kindly request the following information. This will help us set up your account accurately

1. Billing Company Name and Billing Address: Please provide the full legal name of your billing company and the complete billing address.
    
2. Ship to entity and address
    
3. E-mail for Billing/Invoices: Please provide the email address where you would like to receive all billing-related correspondence and invoices.
    
4. E-mail for Shipping Alerts/Order Confirmation: Please provide the email address where you would like to receive shipping notifications and alerts.
    
5. E-mail for Service Contracts: Please provide the email address where you would like to receive information regarding service contracts.
    
6. VAT/GST Registration number and PAN: If applicable, please provide your VAT/GST Registration number.
    
7. Carrier Details: If you have a preferred carrier, please provide the carrier's name, account number, and contact details. If you do not have a preferred carrier, please provide the details of your logistics person whom we can contact to arrange collection from our warehouse.

For Asia Pacific accounts this information should be provided to このメールアドレスはスパムボットから保護されています。閲覧するにはJavaScriptを有効にする必要があります。

For EMEA Orders this information should be provided to このメールアドレスはスパムボットから保護されています。閲覧するにはJavaScriptを有効にする必要があります。

Please send a copy of your latest signed financial statements to このメールアドレスはスパムボットから保護されています。閲覧するにはJavaScriptを有効にする必要があります。

Details of the relevant Arista Networks Ltd bank account to make payments to will be included on the face of the invoices issued by Arista Networks Ltd. Payment should be made by wire transfer/ACH. Notes regarding bank payment should include the name of your company and the relevant invoice numbers being paid. Cheques and credit cards are not accepted.

Details of remittances should be emailed to このメールアドレスはスパムボットから保護されています。閲覧するにはJavaScriptを有効にする必要があります。

If you have any further questions, please contact the relevant email addresses listed above.

One-Click Access to VeloCloud Assets and Services on Arista Systems

User RegistrationCreate an account to access the Support Portal, downloads, and other resources

VeloCloud SupportEverything you need to get Support:
How to contact us and access important resources

Online Support PortalManage your support cases, view your install base, and track RMA history

VeloCloud Service Status VeloCloud SD-WAN Gateways,
Edge Cloud Orchestrator,
VeloCloud SD-Access & Edge Intelligence

VeloCloud DocumentationAdministration Guide,
Operator Guide,
Partner Guide

VeloCloudProduct Information
Specifications & Data Sheets

VeloCloud is now a part of the Arista WAN Solutions portfolio

Arista’s acquisition of VeloCloud enhances branch centers by bringing leading cloud-delivered SD-WAN solutions with integrated security to complement Arista's wired and wireless switching portfolio. This portfolio of solutions provides expanded choice and performance for Arista customers, enabling global WAN services to interconnect data centers and distributed campus offices.

Below you’ll find one-click access for up to date information on VeloCloud as well as specific information for current customers and partners.

One-Click Access to VeloCloud Assets and Services on Arista Systems

VeloCloudProduct Information
Specifications & Data Sheets

VeloCloud SupportEverything you need to get Support:
How to contact us and access important resources

Channel PartnersStart your journey with Arista here

VeloCloud Service Status VeloCloud SD-WAN Gateways,
Edge Cloud Orchestrator,
VeloCloud SD-Access & Edge Intelligence

Online Support PortalManage your support cases, view your install base, and track RMA history

VeloCloud DocumentationAdministration Guide,
Operator Guide,
Partner Guide

Software DownloadsDownload firmware, software updates, and release notes

Advisories & Notices Product Advisories,
End-of-Life Notices & Legal Notifications

Arista Community Central Access KB articles, join forum discussions, and get support in the Arista customer community

User RegistrationCreate an account to access the Support Portal, downloads, and other resources

Hardware Guides

These hardware guides are for the Pluribus Networks Freedom Series set of switches. You can find Dell EMC hardware guides here and Edgecore hardware guides here.

Transceiver Compatibility Information

These compatibility reference guides indicate which transceivers have been tested and qualified with the respective hardware platforms that run Netvisor ONE OS: Freedom Series, Edgecore and Dell EMC Open Networking Switches.

Pluribus Networks Technical Documentation​​

This page contains online documentation for Pluribus Networks products now: Arista NetVisor OS, Arista NetVisor UNUM, and Insight Analytics™ releases. To access documentation for earlier software versions or products not listed, log in to the Customer Portal.

Arista NetVisor UNUM Management Platform and Insight Analytics Technical Documentation

Arista NetVisor UNUM is an agile, multi-functional web management portal that enhances the intrinsic automation of the Unified Cloud Fabric architecture. It combines an elastic big data database and intelligent analytics engine with an intuitive and consistent user interface that allows seamless navigation across fully integrated management and analysis modules.

Arista NetVisor UNUM 6.3.3 Software

Arista NetVisor OS Technical Documentation

Arista NetVisor OS 7.0.2 Software is downloaded to your open networking switch and then enabled with license keys. The documents below will help you install and operate the NetVisor OS.

Arista NetVisor OS 7.0.2 Software

Netvisor ONE 6.1.1 Software

Netvisor ONE 5.2.1 Software

The following material provides practical advice to assist in the safe and smooth installation of Arista 7800 Series devices. It should be followed in parallel with the 7800 Quick Start Guide and Safety and Compliance Guide.

It is strongly recommended that all material is reviewed and that all instructions are closely followed to avoid unnecessary damage which will impact installation schedules and system availability.

Offline Installation Training Materials

Using the PDF viewer toolbar, click the "Save / Download" icon to download PDF training materials. For videos, right-click inside the player and choose "Save Video As / Download Video As" from the menu or you can download the full . 7800 Installation training materials.

Portions of Arista Networks software are covered by open-source licenses including the GNU General Public License . Please find below the list of source files:

• Wi-Fi WM 21.2.0
• .Wi-Fi AP 21.2.0F 33 Source
• .Wi-Fi AP 21.2.0F 33 Licenses
• .Wi-Fi WM 21.2.0F 57 Source

• Wi-Fi WM 21.1.0
• .Wi-Fi AP 21.1.0F 94 Source
• .Wi-Fi AP 21.1.0F 94 Licenses
• .Wi-Fi WM 21.1.0F 94 Source

• Wi-Fi WM 21.0.0
• .Wi-Fi AP 21.0.0 103 Source
• .Wi-Fi AP 21.0.0 103 Licenses
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• Wi-Fi WM 20.0.0
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• .Wi-Fi AP 20.0.0 179 Licenses
• .Wi-Fi WM 20.0.0 179 Source

• Wi-Fi WM 19.1.0
• .Wi-Fi AP 19.1.0 4 Source
• .Wi-Fi AP 19.1.0 4 Licenses
• .Wi-Fi WM 19.1.0 4 Source

• Wi-Fi WM 19.0.0
• .Wi-Fi AP 19.0.0 183 Source
• .Wi-Fi AP 19.0.0 183 Licenses
• .Wi-Fi WM 19.0.0 206 Source

• Wi-Fi WM 18.0.0
• .Wi-Fi AP 18.0.0 176 Source
• .Wi-Fi AP 18.0.0 176 Licenses
• .Wi-Fi WM 18.0.0 176 Source

• Wi-Fi WM 17.1.0
• .Wi-Fi AP 17.1.0 57 Source
• .Wi-Fi AP 17.1.0 57 Licenses
• .Wi-Fi WM 17.1.0 57 Source

• Wi-Fi WM 17.0.0
• .Wi-Fi AP 17.0.0 236 Source
• .Wi-Fi AP 17.0.0 236 Licenses
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• Wi-Fi WM 16.1.0
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• Wi-Fi WM 15.0.1
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• Wi-Fi WM 15.0.0
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• Wi-Fi WM 14.0.0
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• Wi-Fi WM 13.0.2
• .Wi-Fi AP 13.0.2 28 Source
• .Wi-Fi AP 13.0.2 28 Licenses

• Wi-Fi WM 13.0.1
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• Wi-Fi WM 12.0.0
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• .Wi-Fi AP 12.0.0 162 Licenses
• .Wi-Fi WM 12.0.0 162 Source

PURPOSE

The purpose of this Anti-Counterfeit Policy (this “Policy”) is to define actions to be taken by Arista Networks (“Arista”) for the avoidance of the introduction of counterfeit materials into the supply chain for its finished products. This Policy also addresses measures that are taken to avoid the sale of counterfeit Arista products into the marketplace.

SCOPE

This Policy covers items acquired by Arista either directly or through its contract manufacturers. It applies to the parts and components that comprise Arista’s end-products.

STATEMENT OF POLICY

Arista will not knowingly, and shall take all reasonable steps to ensure that it will not, procure, use, or supply any counterfeit item or material. Arista shall implement certain procedures as detailed below to manage the risk of counterfeit material in the supply chain. All Arista staff shall follow this Policy and associated anti-counterfeit management plans and promote awareness of the issues concerning counterfeit material in Arista’s supply chain.

ARRANGEMENTS FOR MANAGEMENT OF RISK

Arista shall mitigate the risk of acquiring counterfeit material by undertaking the following steps:

Approved Supplier List - Arista provides its contract manufacturers with a list of preferred suppliers that it has prescreened for quality and security purposes (the “Approved Supplier List”) and requires its contract manufactured to purchase all parts and components from vendors on this list.

Assessment – of likelihood and criticality of encountering counterfeit materiel in the supply chain for a particular product, part, or application; taking into account the criticality of the material in relation to performance and safety and the geo-political region from which it is sourced.

Avoidance – through application of Arista’s supplier selection process and Approved Supplier List, Arista will only acquire products and services from known, reputable and traceable sources. The business policy is to purchase directly from the original manufacturer whenever possible and to flow down the requirement to manage counterfeit material where risk is identified.

Certification – by requiring our contract manufacturers to certify on a regular basis that all purchases of parts, components and testing equipment is only from vendors on Arista’s Approved Supplier List.

Detection – by inspection of goods and materials, any new or potentially risk-bearing suppliers will have their supplied goods inspected. In addition, all goods inwards staff and technicians will be required to be vigilant for counterfeit material using their experience, training and awareness.

Elimination – any instances of counterfeit material will result in quarantine of the items and reporting of detected instances to the customer, industry, and the appropriate authorities. Counterfeit material will not be returned to the supplier. Instances of counterfeit material detection shall be communicated to the intellectual property right holder as known, the supplier, the customer if in receipt, relevant organizations, relevant authorities, including the Trading Standards Office if the occurrence is in the UK.

Testing - by requiring Arista’s contract manufacturers to test and verify suspected counterfeit material on a case-by-case basis commensurate with risk and criticality in relation to safety and performance and report all instances of counterfeit materials to Arista.

ROLES & RESPONSIBILITIES

This Policy will be maintained by Arista’s Vice President of Manufacturing or such other person as Arista’s Chief Executive Officer may designate from time to time (“VPM”). The VPM shall ensure that the Policy is available, communicated, understood, and implemented by relevant staff members. The VPM has the responsibility and authority to ensure that the necessary measures required to manage the risk of counterfeit material in the supply chain are implemented and maintained by the company.

Any Arista Employee that becomes suspicious or aware of counterfeit parts or materials in the supply chain should report any concerns to the VPM and to Arista’s vendor quality alias (このメールアドレスはスパムボットから保護されています。閲覧するにはJavaScriptを有効にする必要があります。). Reports are tracked through Arista’s Line Alert Process (DOC-00553-01).

Arista’s contract manufacturers must test and verify suspected counterfeit material on a case-by-case basis commensurate with risk and criticality in relation to safety and performance. All instances of counterfeit materials must be reported to Arista.

COMPETENCE, TRAINING, AWARENESS & COMMUNICATION

All staff that are involved in the procurement, design or manufacturing process shall receive Anti Counterfeit Training that include this Policy and its implications for Arista. The training shall be compulsory and records of training shall be maintained. This Policy shall be available to all staff through publication on the Arista Intranet. This Policy shall be made available to third parties on request and published on the Company website (https://www.arista.com/en/support/product-documentation/policies)

ARISTA BRAND PROTECTION

Arista takes measures to avoid the misrepresentation of its material by others. These measures include, among other things:

• Arista applies unique serial numbers on all manufactured products.
• Arista utilizes unique trusted platform module (TPM) chips to deter counterfeiting of select hardware products.
• Arista actively enforces its registered trademarks against manufacturers and suppliers of counterfeit materials.
• Arista controls production, packaging, and documentation to avoid misrepresentation of its products in the supply chain.
• Arista controls the production processes to prevent the misappropriation of material or unauthorized production overruns
• Arista’s channel agreements strictly prohibit the sale or distribution of counterfeit Arista products by our partners.

APPENDIX A: Standards Referenced In This Policy

• Defense Standard 05-135 Avoidance of Counterfeit Materiel

Introduction

Arista modular platforms such as the 750, 7300, 7500 and 7800 families support mixed generations of line cards, fabric cards, supervisors and power supplies (referred to in this document as “modules”). A-Care is applied to the entire chassis, rather than specific modules within the chassis. This can lead to inadequate support coverage and deployed devices that contain components that are End of Support.

This document explains how to update A-Care coverage through the lifecycle of a modular platform that includes mixed generations of modules.

A-Care Entitlement Policy for Modular Products

The level of support for a modular platform is defined by the generation of the switch fabric or switch card and therefore A-Care coverage must be updated to reflect the correct switch fabric or switch card as part of the next renewal. Line cards, supervisor modules and power supplies are not considered when choosing the correct level of A-Care for a modular system.

For example, a 7500 series product with E series switch fabrics requires A-Care coverage for E series systems while the same 7500 series product with R3 series switch fabrics requires A-Care coverage for R3 systems. 

If, in month 30 of a 36 month A-Care term, a 7500E is updated with R3 series switch fabric cards and therefore becomes an R3 series system, the existing A-Care coverage will remain valid until the A-Care renewal date but future A-Care coverage must be changed to the R3 coverage level instead of E series A-Care plans.

Documenting Component Upgrades to Ensure RMA Support

Although A-Care coverage may continue, when changes are made to the installed base, up to date records must be provided to Arista TAC to ensure continuity of RMA coverage in the correct geographical locations for the newly upgraded systems.

End of Sale Components Are Not Supported

In a modular platform, it is possible that a system could contain both supported and End of Support components (for example a mixture of line cards from different generations). The purchased A-Care contract will provide coverage for all components except those that are End of Support.