User Registration Guide
In order to take full advantage of Arista Community Central, support resources and knowledge base, you must have an Arista user account.
On the "User Registration" form, enter the required fields, with special attention to the following fields:
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Email: Please use an email address that matches your organization’s domain. Personal or generic domains (e.g., gmail.com, yahoo.com) are not accepted.
If your company has multiple domains, please reach to your sales representative so all valid domains are added to your account.
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Company: If your organization includes multiple subsidiaries, you may enter the main company name or the name of the primary subsidiary. Please enter the full company name, as acronyms will result in a failed registration.
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Country: Enter the billing country associated with your company. If you operate across multiple countries or do not have a subsidiary in your own country, use the billing country of your organization’s headquarters.
Users who manage global entities must enter the ultimate parent billing account information. This step is necessary to ensure correct association with the main account. To confirm the billing country of the parent account, you may contact your sales representative.
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Serial Number: Required only for organizations in the “Education - Higher” or “Education - K12” sectors. While optional for other industries, including a serial number can help expedite and ensure the success of your registration.
On the next screen,
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User Role: Select your user role Customer, Partner, or Guest.
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Switch Serial Number: Not required, but this will help ensure your registration goes through successfully.
Once the User Registration form is submitted, you will receive an activation link in your email. Activate your account by clicking on the link. After this step, your user account is active and ready to access the Support Portal and Arista Community Central.
Users are required to revalidate the account once a year (from the time of registration or the last revalidation) to confirm the email address is still valid. An email will be sent to the user's email address from "no-reply@arista.com".
Registered users will be given permission to view resources on Arista Portal and Arista Community Portal based on the account type (Customer/Partner) and support status.
Contacting Support
There are multiple ways to get assistance from the Arista Support organization.
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For assistance during a network outage or urgent scenarios, we urge you to contact Arista TAC via telephone on our customer support hot-line.
Arista IVR
+1-408-547-5502 and +1-866-476-0000 (Toll free within the USA)Please see our full list of country specific telephone numbers in Customer Support page.
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For other, non-urgent, support issues please feel free to send Arista TAC an email to:
- General Arista Product Support: support@arista.com
- Cognitive WiFi Product Support: support-wifi@arista.com
- Awake Security Product Support: support-security@arista.com
- You may also use the Arista Support Portal
The use of the Support Portal allows greater overall visibility and functionality for an end user. Once logged in, the user has online capability to view, create, and edit service requests, view inventory information, such as location, support contracts, and EOL dates. Admin users can also manage user permissions for the account.