End of Sale

As technology evolves, there comes a time when it is better for our customers to transition to newer platforms. Arista's End-of-Sale and End-of-Life policy is designed to help customers identify such life-cycle transitions and plan their infrastructure deployments with a 3 to 5 year outlook.

All End-of-Sale and End-of-Life announcements will be made on Arista's website. The timeline for related milestones in the life cycle of our products is as follows:

• An End-of-Sale announcement will be posted on our website 6 months prior to the last day to order the product
• All customers who have a valid service contract will receive 24x7 support from Arista TAC for up to 3 years from the end-of-sale date of the product. This last day to get support will be referred to as the end-of-life date for the product.
• Software bug fixes will be available for up to 2 years from the end-of-sale date. Fixes for critical security vulnerabilities will be available through end of life. Customers may be required to upgrade to a newer software release to get the bug fixes
• Hardware repair or replacement will be available for up to 3 years from the end-of-sale date
• Customers can renew service contracts up to 1 year prior to the end-of-life date.

End-of-Sale & End-of-Life Milestones at a Glance

• .Arista End of Life Policy

Getting Started: Frequently Asked Questions

1. How do I contact support?

Arista Networks support may be contacted via phone, email or web portal.

To contact by phone, please call: 1-866-476-0000

To contact via email, send an email to: This email address is being protected from spambots. You need JavaScript enabled to view it.

2. What case priorities does Arista Networks use?

The document linked below provides a list of Arista Networks case priorities:

.Arista Case Priority Levels

Arista Networks support recommends that you contact us via phone if you have a P1

3. Where can I find the switch serial number?

The switch SN can be visually seen by looking at the pull-out tab on the rear of the switch, next to the right hand power supply.

The switch SN is also included in the output of 'show version'.

4. How do I access the switch via console?

The switch console port may be accessed using the console cable included in the shipment. Set your terminal settings to:

• 9600 baud
• No parity
• 8 stop bits
• 1 data bit
• No flow control

5. How do I upgrade the switch?

Once a valid EOS image has been downloaded, the following process may be followed to upgrade the switch:

1. Validate the current boot image with the show boot-config command. This will show which image the switch is currently set to boot

2. If the management port is configured with a reachable IP address, then this may be used that to transfer the file from a network reachable location. Alternatively, the file may be copied onto a USB key and then copied from the USB key onto the flash file system.

Example command to copy from a web server:

copy http://<path-to-file> flash:<new-file-name>

or from a usb key:

copy usb1:EOS-4.0.1.swi flash:EOS-4.0.1.swi

or from TFTP server:

copy tftp://<server-ip>/<path-to-file> flash:<new-file-name>

3. Using the boot system command in configuration mode, set the switch to boot to the new image file.

switch#conf t
switch(config)#
switch(config)#boot system flash:EOS-4.0.1.swi
switch(config)#wr mem

4. Reload the switch with the reload command.

On reload, the switch will boot up with the configured version of EOS.

6. How do I configure a default route?

A default route may be added with the ip route command, as shown below:

switch(config)#ip route 0.0.0.0/0 10.10.10.1

7. How do I enable static routing?

Static routing is enabled with the ip routing command, as shown below:

switch(config)#ip routing

8. What network access methods can be configured?

The switch can be accessed over the network via ssh or telnet, provided the proper network connectivity has been configured. Ssh is enabled by default. If desired, telnet may be enabled via the following process:

switch(config)#management telnet
switch(config-mgmt)#no shutdown

9. What passwords can be configured?

Passwords can be applied to any user account (including the default admin account), as part of the username secret syntax:

switch(config)#username test secret testpass

Access to enable mode may be password protected via the enable secret syntax:

switch(config)#enable secret enablepass

Access to the aboot process can be controlled with the boot secret syntax:

switch(config)#boot secret bootpass

10. How do I configure remote logging?

The switch can be configured to log to an external host with the logging host command, as shown below:

switch(config)#logging host 10.10.10.1

11. How do I configure a SVI?

By adding a Layer 3 interface for a VLAN and adding an ip address, you can create a switched virtual interface, or SVI. This virtual interface will be reachable so long as one of the ports in the VLAN is reachable.

Here is a configuration example:

switch(config)#int vlan 10
switch(config-if-Vl10)#ip address 10.10.10.200/24

Please use the links below to download the Arista Networks proprietary MIBs.

• .All Arista MIBs
• .ARISTA-ACL-MIB
• .ARISTA-ASIC-COUNTERS-MIB
• .ARISTA-BGP4V2-MIB
• .ARISTA-BGP4V2-TC-MIB
• .ARISTA-BRIDGE-EXT-MIB
• .ARISTA-CONFIG-COPY-MIB
• .ARISTA-CONFIG-MAN-MIB
• .ARISTA-CV-MIB
• .ARISTA-DAEMON-MIB
• .ARISTA-ENTITY-SENSOR-MIB
• .ARISTA-EXTERNAL-ALARM-MIB
• .ARISTA-FIB-STATS-MIB
• .ARISTA-GENERAL-MIB
• .ARISTA-HARDWARE-UTILIZATION-MIB
• .ARISTA-IF-MIB
• .ARISTA-IP-MIB
• .ARISTA-MAU-MIB
• .ARISTA-NEXTHOP-GROUP-MIB
• .ARISTA-PFC-MIB
• .ARISTA-PRODUCTS-MIB
• .ARISTA-QOS-MIB
• .ARISTA-QUEUE-MIB
• .ARISTA-REDUNDANCY-MIB
• .ARISTA-SMI-MIB
• .ARISTA-SNMP-TRANSPORTS-MIB
• .ARISTA-SW-IP-FORWARDING-MIB (IPv4 only)
• .ARISTA-TAPAGG-MIB
• .ARISTA-TEST-MIB
• .ARISTA-TUNNEL-MIB
• .ARISTA-VRF-MIB
• .ARISTA-VXLAN-MIB
• .ARISTA-XCVR-DWDM-MIB
• .ARISTA-XGS-MIB

Additionally, the following standard MIBs are supported: (All MIB support is read-only unless otherwise noted)

• BGP4-MIB
• ENTITY-MIB
• ENTITY-SENSOR-MIB
• ENTITY-STATE-MIB
• HC-RMON-MIB (etherStatsHighCapacityGroup)
• HOST-RESOURCES-MIB
• IEEE8021-PFC-MIB
• IEEE8021-SECY-MIB
• IEEE8023-LAG-MIB
• LLDP-EXT-DOT1-MIB
• LLDP-EXT-DOT3-MIB
• LLDP-MIB
• MPLS-LDP-STD-MIB
• MPLS-TE-STD-MIB
• MSDP-MIB
• NOTIFICATION-LOG-MIB
• OSPF-MIB
• OSPF-TRAP-MIB
• OSPFV3-MIB
• RFC 2011 IP-MIB (obsoletes RFC 1213)
• RFC 2012 TCP-MIB (obsoletes RFC 1213)
• RFC 2013 UDP-MIB (obsoletes RFC 1213)
• RFC 2787 VRRPv2-MIB
• RFC 2863 IF-MIB (obsoletes RFCs 1229, 1573, 2233) (ifAdminStatus and ifAlias are writeable)
• RFC 2864 IF-INVERTED-STACK-MIB
• RFC 2932 IPMROUTE-STD-MIB
• RFC 2933 IGMP-STD-MIB
• RFC 2934 PIM-MIB
• RFC 3414 SNMP-USER-BASED-SM-MIB
• RFC 3415 SNMP-VIEW-BASED-ACM-MIB
• RFC 3418 SNMPv2-MIB (obsoletes RFCs 1450, 1907)
• RFC 3635 EtherLike-MIB (obsoletes RFCs 1650, 2358, 2665)
• RFC 3636 MAU-MIB (ifMauDefaultType and ifMauAutoNegStatus are writeable)
• RFC 4087 TUNNEL-MIB
• RFC 4188 BRIDGE-MIB
• RFC 4292 IP-FORWARD-MIB (obsoletes RFC 1354, 2096)
• RFC 4363 Q-BRIDGE-MIB (dot1qPvid and dot1qPortAcceptableFrameTypes are writeable for ports in switchport access or trunk mode)
• RFC 5132 IPMCAST-MIB
• RFC 5591 SNMP-TSM-MIB
• RFC 6353 SNMP-TLS-TM-MIB
• RFC 8173 PTPBASE-MIB
• RMON-MIB (rmonEtherStatsGroup)
• RMON2-MIB (rmon1EthernetEnhancementGroup)

Software Documentation

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World-class Products and World-class Support

Arista Networks continues to lead the industry with a wide portfolio of solutions and truly world class support, with a strong emphasis on quality, earning us a Net Promoter Score of +80 from our customers.

Source: TechValidate

High Quality

91% of respondents rated the quality of Arista Networks’ post-sales support better than other networking vendors.

Technical Expertise

91% of surveyed organizations are very satisfied with the technical know-how of the engineers at Arista TAC.

Highly Recommended

100% of surveyed IT organizations are likely to recommend Arista TAC to their friends or colleagues!

At Arista Networks, we are dedicated to providing you with best in class support 24x7x365. When you contact Arista Support, you are immediately connected with an engineer from our support team, who will work with you to ensure resolution.

There are multiple ways to get assistance from the Arista Support organization: Phone, Email or via the Support Portal.

For assistance during a network outage or urgent issues, please contact Arista Support via telephone in the US or UK at:

Or see our full list of country specific telephone numbers:

For other, non-urgent issues, please send an email to Arista Support at the applicable email address:

• Data Center Products: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Cognitive Wi-Fi & Campus Products: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Awake Security Products: This email address is being protected from spambots. You need JavaScript enabled to view it.

You can also contact Arista Support via the Support Portal. You will be required to register for an Arista account in order to log in. Once logged in, you'll be able to view case history, open new cases, upload documents, and view asset information.

While opening a case with us, we recommend a brief description of the issue you are facing, relevant show techs from associated Arista devices, and a topology diagram.

Please visit our Arista Community Central to post questions on our forum, access TOIs, training, videos, and more!

Customer Onboarding Videos

The Customer Onboarding series includes three videos that will walk you through the Arista user registration process and the different support resources on Arista.com.

Part 1: Support Contacts, User Registration & Key sites
Part 2: Support Portal
Part 3: Community Central

Additional Information:
Awake Security Resources